Sun developer hardware program, part III

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One more update on my interactions with the Sun developer hardware program (for history, see this and this).

Today, I got a couple of emails from the program owner for the development hardware offering, who quickly helped me understand that the situation is better than I thought.  Specifically, I misunderstood the web content, which says:

Deep discounts on development hardware are available to you! For
additional information please contact your Primary Contact.

My reading of that was that I should talk to our primary contact at Sun.  What was intended was that I should talk to Sun’s primary contact within our company.  Much better.

In other words, while it would be good for me to see the price list, all I need is for someone within my organization to get the data, which I can.  It’s also just fixable with a rewrite of a sentence, and I’m quite hopeful that Sun will, as they’ve promised, will fix this (admittedly fairly trivial) buglet.

Sun developer hardware program, part III

Standard

One more update on my interactions with the Sun developer hardware program (for history, see this and this).

Today, I got a couple of emails from the program owner for the development hardware offering, who quickly helped me understand that the situation is better than I thought.  Specifically, I misunderstood the web content, which says:

Deep discounts on development hardware are available to you! For
additional information please contact your Primary Contact.

My reading of that was that I should talk to our primary contact at Sun.  What was intended was that I should talk to Sun’s primary contact within our company.  Much better.

In other words, while it would be good for me to see the price list, all I need is for someone within my organization to get the data, which I can.  It’s also just fixable with a rewrite of a sentence, and I’m quite hopeful that Sun will, as they’ve promised, will fix this (admittedly fairly trivial) buglet.

Developer promotion, Sun, part II

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Yesterday, I blogged about my frustration with the almost-perfect-and-then-bad experience with Sun’s partner program.

Today, I got an email from Sun’s Director of Web Experience Design (whose name I won’t mention because I don’t know if he minds being mentioned on the public web), telling me it’s not normal practice, and that he’d like the original email so he can figure out what happened.

That’s cool in many ways.  I don’t know how the story will end and whether we’ll end up spending more $’s on Sun, but at the very least they are on the cluetrain.  Kudos to Sun and whoever noticed my blog and forwarded on internally (I have a suspect in mind, but it doesn’t matter who it is, only that the culture inside “works”).

Developer promotion, Sun, part II

Standard

Yesterday, I blogged about my frustration with the almost-perfect-and-then-bad experience with Sun’s partner program.

Today, I got an email from Sun’s Director of Web Experience Design (whose name I won’t mention because I don’t know if he minds being mentioned on the public web), telling me it’s not normal practice, and that he’d like the original email so he can figure out what happened.

That’s cool in many ways.  I don’t know how the story will end and whether we’ll end up spending more $’s on Sun, but at the very least they are on the cluetrain.  Kudos to Sun and whoever noticed my blog and forwarded on internally (I have a suspect in mind, but it doesn’t matter who it is, only that the culture inside “works”).

Weather widgets

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Why do so many weather widgets show you the current weather?  In what circumstances is it easier to use an app of any kind or look at the top of a web page than to look up from the computer or phone?

Weather widgets

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Why do so many weather widgets show you the current weather?  In what circumstances is it easier to use an app of any kind or look at the top of a web page than to look up from the computer or phone?

Grr. Sun Microsystems and customer self-service, or lack thereof…

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We’re “development partners” of Sun’s.  We just got spam saying that we have access to development machines at “deep discounts”.  So I go to the website, ask to unearth my password, wait for the email to get to me, login, and get:

Deep discounts on development hardware are available to you! For
additional information please contact your Primary Contact.

I can’t even begin to list the things that are wrong with this customer interaction.  I spent non-trivial time trying to find out how to give Sun $’s, and end up frustrated at my inability to find out how much and for what. ARGH!

Grr. Sun Microsystems and customer self-service, or lack thereof…

Standard

We’re “development partners” of Sun’s.  We just got spam saying that we have access to development machines at “deep discounts”.  So I go to the website, ask to unearth my password, wait for the email to get to me, login, and get:

Deep discounts on development hardware are available to you! For
additional information please contact your Primary Contact.

I can’t even begin to list the things that are wrong with this customer interaction.  I spent non-trivial time trying to find out how to give Sun $’s, and end up frustrated at my inability to find out how much and for what. ARGH!